Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern your use of VoIP Matrix services. By using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use immediately.

2. Services

VoIP Matrix provides cloud-based VoIP, Cloud PBX, SIP Trunking, and related communication services. We may modify, suspend, or discontinue services with reasonable notice.

3. Account Responsibilities

• Maintain the security of your account credentials
• Provide accurate and complete information when creating your account
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use

You agree NOT to use our services to:

• Violate any applicable laws in India, USA, or any jurisdiction
• Transmit unsolicited commercial messages (spam) or conduct robocalling without consent
• Impersonate any person or entity
• Interfere with or disrupt our network or services
• Engage in fraudulent activities or bypass any security measures

5. Payment & Billing

• Subscription fees are billed monthly or annually per your selected plan
• All prices are exclusive of applicable taxes (GST for India)
• Annual subscriptions are non-refundable after 30 days
• Services may be suspended for non-payment after reasonable notice

6. Service Levels & Uptime

We target 99.9% uptime for our core services. Scheduled maintenance will be communicated in advance. SLA does not cover outages caused by third-party carriers, force majeure, or customer-side issues.

7. Call Recording Compliance

You are solely responsible for compliance with all applicable laws regarding call recording. This includes obtaining required consent from call participants. VoIP Matrix provides the technical capability — legal compliance is your responsibility.

8. Intellectual Property

All content, trademarks, and software on the VoIP Matrix platform are our intellectual property or that of our licensors. You may not copy, modify, or distribute our content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, VoIP Matrix shall not be liable for indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount paid by you in the three months preceding the claim.

10. Termination

Either party may terminate services with 30 days written notice. We may terminate immediately for material breach, illegal activity, or non-payment.

11. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.

12. Contact

• Email: info@voipmatrix.in
• Phone: +91 85003 22182